Black Friday / Cyber Monday is the single biggest revenue opportunity of the year. Your traffic is 5-10x normal. Your customers are in a buying frenzy. Every order without a post-purchase upsell is money left on the table.
Here's how to set up your upsell strategy for maximum BFCM revenue.
Pre-BFCM Preparation
- 1-2 weeks before: Set up and test all BFCM flows with real test orders
- Create BFCM-specific offers: Don't just increase your regular discount — create dedicated Black Friday offers with seasonal messaging
- Set up scheduling: Prepare flows that activate on Black Friday and deactivate after Cyber Monday
- Test on mobile: 70%+ of BFCM traffic is mobile. Make sure your upsell pages look perfect on small screens
BFCM Discount Strategy
Customers expect bigger discounts during BFCM. Your regular 15-20% upsell discount won't feel special when everything on your store is 30% off.
- Increase upsell discounts to 25-35% for the BFCM weekend
- Use "BFCM exclusive" framing: "Black Friday only: add this for 40% off. Offer ends at midnight."
- Bundle aggressively: "Black Friday bundle: [product A + B + C] for 50% off the set"
The higher volume during BFCM means even lower-margin upsells generate substantial total revenue.
Best BFCM Upsell Offers
- Gift bundles: "Holiday gift set — 3 products wrapped and ready for 30% off." BFCM shoppers are buying gifts.
- Deep-discount bestsellers: Your most popular product at the steepest discount of the year.
- Exclusive products: Limited-edition items only available as post-purchase upsells during BFCM.
- Gift wrapping: Conversion rates for gift wrapping spike during BFCM. Offer premium packaging.
- Quantity breaks: "Buy 3, save 40%." BFCM shoppers are stockpiling — make it easy to buy in bulk.
Maximize Urgency
BFCM is inherently urgent — lean into it:
- Countdown timer: "This Black Friday price ends in 4:59." Set to 5 minutes.
- Stock scarcity: "Only 12 left at this price."
- Once-a-year framing: "Our biggest discount ever. Won't be repeated until next Black Friday."
Flow Builder Tips for BFCM
- Create separate BFCM flows rather than editing your regular flows. This lets you revert instantly after the sale ends.
- Set higher priority on BFCM flows so they override regular flows during the event.
- Use conditions: Target high-value orders (subtotal > $100) with premium bundles. Smaller orders get single-product upsells.
- Always have a decline path: During BFCM, customers who decline may accept a different product at an even deeper discount.
For more holiday-specific tactics, read our holiday upsell playbook.
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